NSW KM Forum: Online Communities

A few shots from last night’s Online Communities event run by the NSW Knowledge Management Forum.  What were your key take aways?

Best practices from Angela Beesley (an Unheralded Web Superstar) – the Vice-President of Community Relations for Wikia Inc. which she co-founded with Jimmy Wales in 2004 to support wiki communities. She is also the chair of the Advisory Board of the Wikimedia Foundation, which manages the free-content encyclopedia, Wikipedia.

• Transparencies increases trust
• A dispute resolution process is a must
• Encourage and welcome new members
• Set a vision

Christy McCarthy is the Community Relations Manager for WorldNomads, a global online travel company. She is also responsible for the not-for-profit online fundraising initiative – footprints.org.au which helps people give back to the communities in which they travel.

• We couldn’t have planned this journey
• It takes time to create a sense of community
• The evolution was driven by changes in the technology and social landscapes – as well as listening to our customers conversations
• We committed dedicated resources to fuel this
• We have kept community engagement at the heart of all business activities

Marky P delivered his brilliant piece 7 Things You Can Learn From Hip Hop to build online communities.  Mark is Strategy Director, McCann Sydney where he is responsible for brand and digital strategies for the likes of Microsoft, Pfizer and more. He is also the CEO of Stealth Magazine, the first full-colour hip hop magazine in the Southern Hemisphere.