Seems after the widespread negative response to Australia’s first telco jumping on Twitter, BigPond is learning (even if it’s the hard way).

This week BigPond will further develop the Twitter service by:

making the tone of our communications more conversational by removing the ® trademarks and making the tone of our introduction tweets less robotic like.

working on changing our profile format so it’s easier for people to contact us.

following people that have selected to follow us.

How’s your experience been?